50 London Road
Tel: 020 8315 5000
Fax: 020 8460 2118
Monday - Friday: 9am until 5pm
Saturday - Sunday: Closed
At Camberford Underwriting we do everything possible to ensure that our clients receive a high level of service, however, we do understand that sometimes complaints arise. If you are in any way dissatisfied with a service provided by us and would like to make us aware of this please follow the link below to open our complaints procedure.
Complaints In Relation to a Policy or a Section Of A Policy Underwritten By Lloyd’s Underwriters:
Complaints Procedure - Lloyd's
European Online Dispute Resolution:
If you were sold this product online or by other electronic means and within the European Union (EU) you may refer your complaint to the EU Online dispute Resolution (ODR) platform. Upon receipt of your complaint the ODR will escalate your complaint to your local dispute resolution service – this process is free and conducted entirely online. You can access the ODR platform on http://ec.europa.eu/odr. We expect that your local dispute resolution service will be the Financial Ombudsman Service. (Please be aware that the Financial Ombudsman Service will only be able to consider your complaint after you have raised it directly with Camberford Underwriting.)
We would love to hear from you with any comments, suggestions or difficulties you might be having with our website. We are always aiming to improve our service to you and this feedback is extremely useful to us to gauge what is working, what is not and what you would like to see.
If you have comments, please contact our Digital Team - firstname.lastname@example.org