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COVID-19 (Coronavirus)



COVID-19 (Coronavirus)

This page was last updated on Tuesday 19th of May 2020

As the COVID-19 situation continues to pose significant challenges, we remain committed to looking after our colleagues, policyholders and broker partners.

All of our colleagues have successfully transitioned to working from home and remain determined to continue providing excellent service so please get in touch if we can be of any assistance. For ease a contact list can be found below.

We will continue to monitor the situation closely and will provide further updates (via this page and other direct forms of communication) as matters develop.

Thank you for your continued support and please do get in touch with a member of the team if there is anything we can do to help. Click here for Team contact details



Customers in Temporary Financial Difficulty

Brokers – We know that this is a difficult time for clients and we want to help. If your client is currently experiencing temporary financial difficulty as a result of coronavirus, please contact us so that we can discuss the support that may be available.

Policyholders – We know that this is a difficult time and we want to help. If you are currently experiencing temporary financial difficulty as a result of coronavirus, please, in the first instance contact your insurance broker. They will then be able to engage with us regarding the support that may be available.



COVID 19: Premises temporarily Unoccupied Due To Government Advised Or Enforced Actions Regarding Control Of The Covid19 Outbreak

We are working with our various property Insurers and Underwriters to provide help for our brokers and your policyholders.

Recognising that many premises are necessarily unoccupied temporarily, we have detailed (below) the current position regarding policies under our products for United Kingdom policyholders.

We do work with a range of policy wordings and with a number of Insurers; the wording can be identified from its front cover and the Insurer from the schedule. However, please do contact us if you are in any doubt as to what agreement or terms apply for temporary unoccupancy for a particular policyholder/policy.

  • Zurich Insurance plc
    For property policies in place with Camberford Underwriting and underwritten by Zurich, the following link provides special agreements and advice from Zurich:
    https://insider.zurich.co.uk/trending/temporarily-closing-premises-coronavirus/


  • Camberford Underwriting – Camberford Combined Wordings
    There are a number of variations of the Camberford commercial combined wording – each according to the trade or sector to which it applies. The attached document ‘Temporary Unoccupancy (Covid forced closure) Camberford COMBINED Wordings’ contains exceptional agreement by the Lloyd’s Underwriters providing insurance under these wordings.

    The wordings to which this applies are all branded Camberford and with the following front page headings:

    ‘Welcare’ Dom Care Services
    Sprinkler Installer Combined
    Commercial Combined (miscellaneous and D&C versions).
    Flooring Contractors Combined
    Electrical, Heating, Ventilation, Plumbing and Air Conditioning Contractors
    Arboricultural Contractors, Tree Surgeons and Associated Activities.
    Recruitment Agencies and Employment Businesses.
    Lift Engineers Combined.
    Caravan and Chalet Park Combined.
    Leisure Industry Combined – Hotels, Sports and Social Clubs.
    Leisure Industry Combined – Restaurants, Public Houses and Late Venues.
    ‘Welcare‘ Nursing Residential and Rest Homes (Camberford).
    Leisure Industry Combined – Leisure Pursuits.
    Tour Operators



Temporary Home Delivery & On-Line Sales Closure - Leisure Products



We appreciate that many leisure businesses are adapting to reflect the current situation. Accordingly, we have obtained agreement from the Insurers of our Leisure products to automatically assume Home Delivery and Online Sales within business descriptions for policyholders insured under these products.

The detail of this agreement is provided in the attached document:
Temporary Delivery and Online Sales Agreement (Camberford Wordings).

We would remind brokers and policyholders of the need (unless an express agreement is in place such as this one) to disclose any change of activities / business description to Insurers.



Staff Contact Information

If you have a specific member of our team you would like to get in touch with, please refer to the team contact details list provided below.

Last Name First Name Phone Position Email
ANYANGO Louise 0208 315 5016 Director
Board
louise.anyango@camberford.com
AYLAND Lisa 0208 315 5024 Underwriter
Underwriting
lisa.ayland@camberford.com
BOYCE Debbie 0208 315 5000 Receptionist
Accounts/ Administration/ Data & MI
debbie.boyce@camberford.com
BRISBY Chris 0208 315 5015 Claims Handler
Claims
chris.brisby@camberford.com
CARTER Russell 0208 315 5029 Underwriter
Underwriting
russell.carter@camberford.com
CARTER Simon 0208 315 5055 Managing Director
Board
simon.carter@camberford.com
CHONG Victor 0208 315 5038 Data & IT
Accounts/ Administration/ Data & MI
victor.chong@camberford.com
COLLIER Steve 0208 315 5020 Director Underwriting Division
Board
steve.collier@camberford.com
DEACON Matt 0208 315 5073 Director Marketing and Development
Board
matt.deacon@camberford.com
DEMPSEY Maureen 0208 315 5046 Senior Accounts Clerk
Accounts/ Administration/ Data & MI
maureen.dempsey@camberford.com
DENHAM Sally 0208 315 5066 Underwriter
Underwriting
sally.denham@camberford.com
FAGAN Ellie 0208 315 5005 Underwriter
Underwriting
ellie.fagan@camberford.com
FISHER Alison 0208 315 5028 Trainee Underwriter
Underwriting
alison.fisher@camberford.com
FOSTER Jonathan 0208 315 5011 Administration
Accounts/ Administration/ Data & MI
jonathan.foster@camberford.com
FRY Harry 0208 315 5030 Underwriter
Underwriting
harry.fry@camberford.com
GREEN David 0208 315 5039 Underwriter
Underwriting
david.green@camberford.com
HALL Melissa 0208 315 5003 Administration
Accounts/ Administration/ Data & MI
melissa.hall@camberford.com
HARRISON Chris 0208 315 5049 Underwriter
Underwriting
chris.harrison@camberford.com
HEALEY Joe 0208 315 5006 Administration
Accounts/ Administration/ Data & MI
joe.healey@camberford.com
HEMMINGS Erica 0208 315 5043 Compliance Officer
Accounts/ Administration/ Data & MI
erica.hemmings@camberford.com
HORSLEN Beth 0208 315 5035 Accounts Manager
Accounts/ Administration/ Data & MI
beth.horslen@camberford.com
IZZARD Callum 0208 315 5063 Underwriter
Underwriting
callum.izzard@camberford.com
JEFFREY Nigel 0208 315 5067 Underwriter
Underwriting
nigel.jeffrey@camberford.com
JONES Simon 0208 315 5021 Head Of Department
Underwriting
simon.jones@camberford.com
JORDAN Nick 0208 315 5074 Director IT & Digital Services
Board
nick.jordan@camberford.com
KEEN Jason 0208 315 5054 Development Manager
Underwriting
jason.keen@camberford.com
KIMBERLEY Sam 0208 315 5072 Underwriter
Underwriting
sam.kimberley@camberford.com
KIRK Emma 0208 315 5001 Underwriter
Underwriting
emma.kirk@camberford.com
LARNER Patrick 0208 315 5009 Development Manager
Underwriting
patrick.larner@camberford.com
LUDFORD April 0208 315 5070 Underwriter
Underwriting
april.ludford@camberford.com
MADDOCKS Sarah 0208 315 5060 Credit Controller
Accounts/ Administration/ Data & MI
sarah.maddocks@camberford.com
MAIDANA Christine 0208 315 5017 Underwriter
Underwriting
christine.maidana@camberford.com
MASSIDDA Michela 0208 315 5064 Administration
Accounts/ Administration/ Data & MI
michela.massidda@camberford.com
MURRAY Kelly 0208 315 5065 Head of Department & Development Manager
Underwriting
kelly.murray@camberford.com
NEATE Paul 0208 315 5050 Head Of Department
Underwriting
paul.neate@camberford.com
O’LOUGHLIN Pam 0208 315 5018 Trading Operations Manager
Underwriting
pam.o'loughlin@camberford.com
PAYNE Sharon 0208 315 5004 Claims Handler
Claims
sharon.payne@camberford.com
QUIRK Catherine 0208 315 5002 Underwriter
Underwriting
catherine.quirk@camberford.com
ROPER Jackie 0208 315 5032 Underwriter
Underwriting
jackie.roper@camberford.com
SCULLY Kane 0208 315 5012 Underwriting Assistant
Underwriting
kane.scully@camberford.com
SIVANATHAN Lakshana 0208 315 5052 Bordereaux Technician
Accounts/ Administration/ Data & MI
lakshana.sivanathan@camberford.com
SLATER Frances 0208 315 5026 Accounts Clerk
Accounts/ Administration/ Data & MI
frances.slater@camberford.com
SLATER Sue 0208 315 5008 Claims Handler
Claims
sue.slater@camberford.com
TANNER Steve 0208 315 5027 Senior Developer
IT & Digital Services
steven.tanner@camberford.com
WALTERS Ann 0208 315 5062 HR Administrator
Accounts/ Administration/ Data & MI
ann.walters@camberford.com
WEST Freda 0208 315 5022 Senior Underwriter
Underwriting
freda.west@camberford.com
WILLOUGHBY Geraldine 0208 315 5025 Secretary
Accounts/ Administration/ Data & MI
geraldine.willoughby@camberford.com
WOODS Lucy 0208 315 5041 Underwriter
Underwriting
lucy.woods@camberford.com
WOOLF Steve 0208 315 5056 Claims Manager
Claims
steve.woolf@camberford.com